frequently asked questions

When can I expect my order?

Each piece is meticulously handcrafted to order. Please allow 2 to 4 weeks for production. Once your order is complete, you will receive a confirmation email with tracking details so you can follow your piece’s journey to you.

Do you offer refunds or exchanges?

Due to the made-to-order nature of our jewelry, all sales are final. We take great care in sourcing high-quality materials to ensure each piece stands the test of time.

Should you have any concerns with your order, please contact us at Dejaeasmanishop@gmail.com, and include your full name and order number in the subject line. We’re happy to assist.

Kindly note: We are not liable for skin sensitivities or damage caused by improper handling or excessive wear.

Is my jewelry water-safe?

Yes. Our pieces are crafted from premium 304–316 stainless steel, known for its exceptional resistance to water and tarnishing—even in chlorinated environments.

While they are designed for durability, we always recommend handling your jewelry with care to preserve its brilliance over time.